Reviews policy

Booked on Receipts

The reviewer booked or messaged this provider through Receipts, and the visit is on record. Added automatically.

Visit checked by Receipts

A member of our staff saw evidence of the visit, such as a receipt or booking confirmation.

Visit confirmed by the business

The reviewer said they were a client and the business confirmed it. We check a sample of these, and every burst of them.

No label

We have no proof either way, so the review carries no label, or names where it came from, such as “Imported from Google”. Every review still states the month the reviewer says they visited.

A review can have more than one of these. It shows the strongest, and its details list the rest, such as “Also confirmed by the business”. If we take a label away, the next strongest shows.

A business confirming a visit sits below our own check because a business confirming a good review of itself has a reason to. Only reviews booked on Receipts count towards a provider's verified results and the photos we use as evidence of their work. Labels also order providers in search, strongest first. Nobody can pay for a label, and no plan changes how a review is labelled.

• Write only about a service you received yourself.
• Your visit must be within the last 12 months. Unless you booked through Receipts, your review says “I was a client of” the provider, with the month and year of your visit. The provider can confirm it.
• One review per provider. You can add updates to it later.
• You cannot review your own business, a business you work for, a competitor, or a family member or friend.
• If you were offered anything for your review, such as a discount, a gift or a prize draw, say so. The review then shows that.

The first 48 hours

You can change your words and scores for 48 hours after you post, or until the provider replies, whichever comes first. We show the exact time it locks when you post and next to Edit on your review. If the provider replies first, we tell you once that your review is now locked. We do not send reminders. An edited review shows “Edited”.

After that

What you wrote stays as written. You can add up to 3 dated updates below it, for example after a redo. An update can change your scores, and the new scores are the ones shown. The review shows “Updated”, and we keep every version.

Withdrawing

You can withdraw your review at any time from your account. It disappears everywhere, together with the provider's reply. You can write a new one while your visit is still within 12 months.

If you close your account

If you delete your account, your reviews are deleted. If you only deactivate it, your reviews stay and your name shows as “Former client”.

Who can ask

After you post a review that was not booked on Receipts, you can add your receipt: a receipt, a booking confirmation or a deposit screenshot. A provider can ask us to check a review about them, and our staff can open a check themselves.

What happens

1. Your check is “Requested”. Only you and the provider see that it is in progress.
2. If we need more, the check moves to “Needs more info” and tells you exactly what is missing, with a link to upload it. If nothing arrives within 14 days, we close it.
3. A member of staff decides: “Visit checked by Receipts”, or “Couldn't check” with the reason. Either way the review stays up.
4. We can take a label away later if we learn something new. We tell you and the provider why.

Your evidence

Evidence is private. It is never shown on your review, never sent to the provider, never read by AI and never used in search. Staff see it blurred and must choose to reveal it, and we record who did. We delete it 30 days after the decision and keep only who decided, when, the outcome and the reason. The privacy policy has the detail.

A provider can post one public reply to each review. They can edit it for 48 hours, shown as an exact time, then it is fixed, and they can add one update later. Providers do not have to reply, confirm or do anything else, and skipping a review never affects it or them. Once a provider replies, the reviewer can no longer edit the original review, only add updates. If a reply is abusive, untrue or shares private details, the reviewer can report it in the same way providers dispute reviews.

The grounds

• The reviewer was not my client.
• The review makes a false statement of fact.
• The review shares personal information, harasses or threatens someone.
• The reviewer has a conflict of interest, such as a competitor, family member or member of staff.
• The review is about a different professional.

Disagreeing with someone's opinion or scores is not a ground. Providers can dispute within 30 days of a review being posted. Personal information, harassment and threats can be reported at any time.

What happens

1. The review stays up while we look, unless it shares personal information, harasses or threatens someone. Then we hide it until we decide.
2. “Not my client” on a review booked on Receipts is declined straight away, because the visit is on record.
3. We tell the reviewer, who has 7 days to respond and can add a receipt.
4. A member of staff decides to keep the review, keep it with a note from us, remove specific words, or remove it. We tell both sides the decision and the reason.
5. Either side can appeal once, within 14 days. A different member of staff decides, and that decision is final.

A provider who keeps disputing reviews without good reason is limited and reviewed by staff.

We do not remove, hide or bury a genuine review because it is critical, and a provider cannot make a review disappear by disputing it. A disputed review stays up and keeps counting while we decide. We only take reviews down for breaking these rules or the law.

Providers can ask for reviews with “Ask your clients for reviews”. It invites every client from the last 12 months who has not reviewed yet. Providers cannot pick who is asked, at most once every 30 days.

A provider who offers anything for a review must say so on the invitation, and every review written from it shows “The provider offered something for reviews”. Fake, bought or swapped reviews are banned, and we suspend accounts that write or arrange them.

If you believe a review says something untrue that harms your reputation, you can give us notice under section 5 of the Defamation Act 2013. Providers do this from the dispute form. Anyone else can write to support@receipts.beauty.

Your notice must include

• your name and email address;
• the words you complain about, and what you think they mean;
• why they are defamatory of you;
• which parts are untrue, or are opinions not supported by fact;
• that you do not have the reviewer's contact details.

What we do

1. Within 48 hours we send your notice to the reviewer.
2. The reviewer has until midnight at the end of day 5 after we send it to tell us whether they agree to remove it. If they do not, they must give their full name and postal address, and say whether we can pass those to you.
3. If they agree, do not answer, or answer without those details, we remove the review within 48 hours.
4. If they refuse with their details, we tell you, and pass on their details if they agreed. The review stays while staff decide the dispute in the usual way.

We record each step and its time on the case.

Questions about this policy go to support@receipts.beauty. The terms set out the rules that apply to everyone who writes or receives reviews.