Trust and safety

Who runs a business

Claiming a business needs evidence, such as a public link that names you, and a member of staff approves every claim. Nothing is approved automatically.

Which reviews are verified

A review says “Booked on Receipts” only when it is tied to a visit on Receipts: a completed booking, or a service the provider confirmed in messages. Other reviews can say “Visit checked by Receipts” or “Visit confirmed by the business”, or show no label. Only reviews booked on Receipts count as evidence of a provider's work. The reviews policy explains each label.

Whose work is whose

Providers confirm their own portfolio. A photo someone uploads for inspiration never counts as proof that a provider did the work.

One @name, one page

People and businesses share one set of @names, and staff can give a name back to the person or business it belongs to.

Providers are independent professionals, not Receipts employees. Receipts does not run identity or background checks, and does not check qualifications, licences or insurance. Ask a provider about these before you book if they matter to you.

Today you pay the provider at the appointment. Receipts does not take or hold payment, so questions about prices, refunds and deposits are between you and the provider.

• Keep your conversations in Receipts messages. Your contact details stay private until you choose to share them, and there is a record if something goes wrong.
• A home studio is never shown by its exact address on a public profile. The provider decides what to share once you have booked.
• Booking for someone under 18 needs their parent or guardian to confirm consent, and the provider sees who is coming.
• If you are in danger, call 999 (or your local emergency number) first. Receipts staff cannot respond in real time.

A profile

Use “Report this profile” on any business or person, for example a fake business, someone pretending to be you, or someone using your name.

A message

Report a message from the conversation it is in.

A review about your business

Providers can dispute a review from their workspace on the grounds the reviews policy lists. A reviewer can report a provider's reply in the same way. Anyone defamed by a review can give notice under section 5 of the Defamation Act 2013.

Reports go to the Receipts trust and safety team, never to the person you reported, and they are not told who reported them. Staff can hide content, give a contested @name to the person or business it belongs to, or restrict an account. When staff change your @name, you get a notification saying what changed and where to choose another.