Cancellations and refunds
Set your terms once. Clients see them before they book.
What happens to a deposit
- You cancel or decline
- Full refund
- Client cancels in time
- Refunded, if the deposit is refundable
- Client cancels late
- You keep it
- Client doesn't come
- You keep it
- You don't answer a request
- Full refund
Receipts refunds deposits for you. It never charges a client after they book.
Setting your terms
Set them in your booking policy library. Choose a notice period, such as 24 hours, and whether the deposit is refundable. For long appointments you can take the full price upfront: set the deposit to 100%.
Giving money back
Open the payment in your Stripe dashboard and choose Refund. You can refund part of it. Stripe keeps its fee on the original payment.
Card disputes