Card disputes
A client can ask their bank to reverse a card payment. Receipts prepares your evidence; you check it and submit.
What happens
The bank takes the amount back from your Stripe balance while it decides, and Stripe charges a dispute fee. If you win, the amount comes back. Receipts never submits for you.
How to reply
Open the appointment
Our email links to it. The client sees the same facts on their appointment.Check the evidence
We build it from our own records: the terms the client agreed to, the booking timeline, what we sent them, any refund they asked for, and your messages. Nobody can edit it.Submit before the deadline
It goes from your own Stripe account. You can submit once. If you don't reply, you lose.
To add something we don't hold, like photos of the work, open the payment in Stripe from the appointment and submit there instead.
A refund usually costs less than a lost dispute.